PRICING & BILLING

HOW DO YOUR CLASSES WORK?

When you register for a class, your student will attend that SAME class every week. You pay monthly tuition regardless of the number of classes that month (it averages out to 4 classes each month). Holidays are calculated into the number of classes; other closures are not. In case of a non-holiday (i.e., weather related) closure, makeups will be granted. 

 

MY CHILD HAS AN ACCOUNT AT ANOTHER DYNAMITE GYM. DO I NEED TO SET UP A NEW ACCOUNT?

Yes. Each Dynamite gym (Dynamite Gymnastics Center, Bolt Parkour, Spark, and The Agility Center) all have separate systems. 

 

HOW DO I REGISTER?

Create an account in our Customer Portal and follow the steps. If you are having difficulty, send an email to hello@sparkgymnasticscenter.com or call 301.977.7007.

 

MONTHLY ENROLLMENT

Spark offers auto-pay monthly subscription system with the ability to enroll anytime and cancel at the end of any month (with more than 7 days notice via the customer portal or via email).

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HOW DOES BILLING WORK?

Spark offers auto-pay monthly tuition. Your account will be automatically billed on or around the 1st of every month until you drop or put your class on HOLD.

 

CAN MY CHILD TRY A CLASS?

Yes. You can request a TRIAL class in the Customer Portal. After selecting the class, change Enrollment Type from ACTIVE to TRIAL. Be sure to enter your credit card information as we will charge your credit card once the Trial has been approved. ($35 for 45-minutes classes, $40 for 60-minute classes)

 

WHAT IF I MISS A CLASS?

Spark offers unlimited makeup classes as long as the makeups were excused (we received advanced notice) and your student is enrolled or on HOLD.

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WHY ARE THE MONTHLY RATES ALL THE SAME, NO MATTER HOW MANY CLASSES ARE IN A MONTH?

To determine monthly tuition, Spark calculated the number of classes offered on a specific day for the year and set our monthly pricing based on an average of four classes per month over the course of the year. This pricing structure accounts for holidays*** and other predetermined gym closures, so make-ups are only needed for missed classes. This means that we do not charge more when there are five classes in a month or less when there are three--it all averages out to four.

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WHEN CAN I REGISTER?

Our system invites families to enroll in classes anytime; however, the system assumes that you will attend the next available class. If you know your child cannot attend until the following week, please wait until six days prior to the class to enroll. 

Example: If you are registering your child for a Saturday class on Saturday and do not intend for your child to attend until the following Saturday, please wait until Sunday to register.

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HOW DO I SET UP MONTHLY BILLING?

Create a login, add your student and pick a class for you or your child(ren). The system will prompt you to enter your payment information. When you register, you will automatically be set up for monthly billing. Should you wish to unenroll from the billing cycle, simply visit your account and set an end date for the last day of the month via the customer portal or via email (must be done more than 7 days prior to the last day of the month). NOTE: Customers are responsible for setting their end dates. We do not issue refunds for families who neglect to set their classes to end by their preferred date).

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THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH--CAN I PRO-RATE MY LAST MONTH?

Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the LAST day of the month. You may select another day, but we will NOT issue credits or refunds if you elect to do so. 

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CAN YOU EXPLAIN MY FIRST BILL? WHY IS MY FIRST BILL ZERO?

A gymnast’s initial registration fee includes the pro-rated amount for the remainder of the month in which the gymnast enrolls (based on the number of classes remaining). If there are no classes remaining in that month, we will prorate your bill to $0. Don't worry, you're still registered for the class! We will bill your account accordingly on the first of the month.

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MAY I SWITCH CLASSES AFTER REGISTERING?

Yes, you may transfer you or your child to a different class at any time (advanced classes, TeamTrack or Team require permission). You may submit a transfer notification at any time; however, please only do so within 6 days of the transfer date. We cannot reserve a spot more than 6 days in advance.

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DO YOU OFFER TUITION DISCOUNTS?

Yes. We continue to offer discounts calculated automatically upon checkout. For gymnasts who enroll in more than one class, each additional class is offered at approximately 10% off the regular single-class monthly fee. In addition, we offer a 5% discount off the regular single-class monthly fee when a twin sibling is enrolled in classes (discount applies only to the second twin’s enrollment). For families who enroll a third sibling in a class, Spark also offers a 5% discount off the monthly rate on the third child's class.

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HOW DO I CANCEL MY ENROLLMENT?

You may select any date to terminate enrollment; however, you will be charged until the last day of the selected month. Refunds will NOT be provided for parents who fail to withdraw before the end of the month by submitting a drop request via the parent portal at least 7 days prior to the last day of the month). Please contact the gym if you need help withdrawing or placing your account on hold. 

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WHAT IF I NEED TO CANCEL MID-MONTH?

In the event your child has to end mid-month, cancel your monthly billing before being charged for the following month and drop in (for a fee) for the remaining classes. Be advised that drop-in classes are contingent upon availability.

Example: I wish to terminate my son’s Wednesday class on November 15th. I enter my termination date as October 31st, and drop in for the remaining three classes based on availability (paying the drop-in fee of $45 for each 60-minute class).

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WHAT IS A HOLD?

We allow students to switch to HOLD status to retain makeups. While on HOLD, students do not have a spot in a class and do not accumulate additional makeups, but can use all accumulated makeups. HOLD status is $25/month and must be requested AT LEAST 48 hours prior to the end of the preceding month.

 

HOW CAN I SWITCH TO HOLD?

Send an email to hello@spark.com AT LEAST 48 hours prior to the end of the preceding month. Include the student's name and the class you would like to switch to HOLD (some students attend more than one class each week).

 

HOW DO I RE-REGISTER AFTER BEING ON HOLD?

Submit a request to join a class and send an email explaining that you would like to transfer. Please note that being "On hold" does not reserve a spot in a class, but rather keeps your account active so you do not lose your make-ups. When you re-register for a class, you pick up where you left off. 

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MAY I SWITCH CLASSES AFTER REGISTERING?

Yes, you may request to transfer you or your child to a different class at any time (advanced classes, TeamTrack or Team require permission). Your new class will be added to your cart where you can review any charges. The system automatically calculates your credit due from the class from which you are switching. The system then applies that credit to the cost of the new class. You will be billed any difference. Your transfer is NOT complete until you have checked out through your cart and it is approved by an administrator.

Spark reserves the right to switch a student to a different class when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. Students MUST be the requisite age before attending a class, regardless of teacher recommendations. The system will not let students switch if they do not meet the minimum age.

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THE CREDIT CARD I ENROLLED WITH IS NO LONGER VALID. WHAT SHOULD I DO?

To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system. Should you need to update or change your credit card information for any reason, log into the parent portal, click on My Account and Payments. Scroll down to the bottom and enter your new credit card information. Please contact us with any questions. If a monthly payment cannot be processed on the credit card we have on file, you will receive an e-mail requesting that you update your credit card information.

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WILL I RECEIVE AN ORDER CONFIRMATION?

Yes. After you register, you will receive an e-mail receipt confirming your online payment. Depending on when you register, this receipt will show the pro-rated fee for the current month. The charge for each full month will remain the same (subject to annual inflationary pricing adjustments).

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MAKE UP POLICY

Spark has a liberal make up policy. So long as the student is enrolled (in class or on hold), unlimited make-ups can be used for classes or exchanged for events, competitions, open gyms or daily camp. You can schedule make ups up to one week in advanced to a date you are wanting to make it up on. The class must not be full or empty. You can schedule your make up by selecting the class and selecting make up in the portal.

 

GYM CLOSURES AND DELAYS

 

HOLIDAY SCHEDULE

All of our gyms are closed for the following holidays:

• New Year’s Day

• Easter Sunday

• Memorial Day Weekend (Saturday, Sunday and Monday)

• Independence Day (July 4th)

• Labor Day Weekend (Saturday, Sunday and Monday)

• Thanksgiving Weekend (Thursday, Friday, Saturday and Sunday)

• Christmas Eve & Christmas Day

Please see Billing FAQs, above, for questions about why gym closures don’t affect monthly billing.

 

INCLEMENT WEATHER

In case of inclement weather, Spark will keep the gym open if we believe that families can access our facilities safely and staff are able to arrive for work. Otherwise, we will delay classes or close gyms altogether, as soon as we determine that the safety of our staff and students is at risk. We make every effort to communicate gym delays or closures at the earliest possible moment via social media, on our websites, and by sending an e-mail directly to our currently enrolled families. For that reason, it is key that we have your latest and best contact information in our system and that you did not opt out of receiving communications from us in the customer portal. Please keep your contact information current in our system by logging in to the customer portal and updating your records.

 

To check for any delays or closures, please check the website announcement bar.