Terms & Policies

MONTHLY ENROLLMENT

Spark offers auto-pay monthly subscription system with the ability to enroll anytime and cancel at the end of any month (with more than 7 days notice via the customer portal or via email).

WHY ARE THE MONTHLY RATES ALL THE SAME, NO MATTER HOW MANY CLASSES ARE IN A MONTH?

To determine monthly tuition, Spark calculated the number of classes offered on a specific day for the year and set our monthly pricing based on an average of four classes per month over the course of the year. This pricing structure accounts for holidays*** and other predetermined gym closures, so make-ups are only needed for missed classes. This means that we do not charge more when there are five classes in a month or less when there are three--it all averages out to four.

WHEN CAN I REGISTER?

Our system invites families to enroll in classes anytime; however, the system assumes that you will attend the next available class. If you know your child cannot attend until the following week, please wait until six days prior to the class to enroll.

Example: If you are registering your child for a Saturday class on Saturday and do not intend for your child to attend until the following Saturday, please wait until Sunday to register.

HOW DO I SET UP MONTHLY BILLING?

Create a login, add your student and pick a class for you or your child(ren). The system will prompt you to enter your payment information. When you register, you will automatically be set up for monthly billing. Should you wish to unenroll from the billing cycle, simply visit your account and set an end date for the last day of the month via the customer portal or via email (must be done more than 7 days prior to the last day of the month). NOTE: Customers are responsible for setting their end dates. We do not issue refunds for families who neglect to set their classes to end by their preferred date).

THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH--CAN I PRO-RATE MY LAST MONTH?

Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the LAST day of the month. You may select another day, but we will NOT issue credits or refunds if you elect to do so.

CAN YOU EXPLAIN MY FIRST BILL? WHY IS MY FIRST BILL ZERO?

A gymnast’s initial registration fee includes the pro-rated amount for the remainder of the month in which the gymnast enrolls (based on the number of classes remaining). If there are no classes remaining in that month, we will prorate your bill to $0. Don't worry, you're still registered for the class! We will bill your account accordingly on the first of the month.

MAY I SWITCH CLASSES AFTER REGISTERING?

Yes, you may transfer you or your child to a different class at any time. You may submit a transfer notification at any time; however, please only do so within 6 days of the transfer date. We cannot reserve a spot more than 6 days in advance.

DO YOU OFFER TUITION DISCOUNTS?

Yes. We continue to offer discounts calculated automatically upon checkout. For gymnasts who enroll in more than one class, each additional class is offered at approximately 10% off the regular single-class monthly fee. In addition, we offer a 5% discount off the regular single-class monthly fee when a twin sibling is enrolled in classes (discount applies only to the second twin’s enrollment). For families who enroll a third sibling in a class, Spark also offers a 5% discount off the monthly rate on the third child's class.

HOW DO I CANCEL MY ENROLLMENT?

You may select any date to terminate enrollment; however, you will be charged until the last day of the selected month. Refunds will NOT be provided for parents who fail to withdraw before the end of the month by submitting a drop request via the parent portal at least 7 days prior to the last day of the month). Please contact the gym if you need help withdrawing or placing your account on hold.

WHAT IF I NEED TO CANCEL MID-MONTH?

In the event your child has to end mid-month, cancel your monthly billing before being charged for the following month and drop in (for a fee) for the remaining classes. Be advised that drop-in classes are contingent upon availability.

Example: I wish to terminate my son’s Wednesday class on November 15th. I enter my termination date as October 31st, and drop in for the remaining three classes based on availability (paying the drop-in fee of $45 for each 60-minute class).

HOW DO I RE-REGISTER AFTER BEING ON HOLD?

Submit a request to join a class and send an email explaining that you would like to transfer. Please note that being "On hold" does not reserve a spot in a class, but rather keeps your account active so you do not lose your make-ups. When you re-register for a class, you pick up where you left off.

THE CREDIT CARD I ENROLLED WITH IS NO LONGER VALID. WHAT SHOULD I DO?

To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system. Should you need to update or change your credit card information for any reason, log into the parent portal, click on My Account and Payments. Scroll down to the bottom and enter your new credit card information. Please contact us with any questions. If a monthly payment cannot be processed on the credit card we have on file, you will receive an e-mail requesting that you update your credit card information.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes. After you register, you will receive an e-mail receipt confirming your online payment. Depending on when you register, this receipt will show the pro-rated fee for the current month. The charge for each full month will remain the same (subject to annual inflationary pricing adjustments).

MAKE UP POLICY

Spark has a liberal make up policy. So long as the student is enrolled (in class or on hold), unlimited make-ups can be used for classes or exchanged for open gyms or camp. To earn a makeup token, you must submit a future absence notification at least 48 hours (to the minute) from the start time of class. The system will automatically grant a makeup token once attendance confirms your child's absence. In the event of an emergency or illness, you can submit a late request, but it MUST be done prior to the start time of class via the customer portal. Log in, click on My Account and Future Absences. Enter the date and the reason why your child will be out. Follow up with an email asking for an exception. Emergency tokens are granted on a case-by-case basis and are not guaranteed.

You can schedule make up classes up to one week in advance. The class must not be full or empty. To schedule a makeup class, log in, click on My Account and Makeups. The system will show you all the classes with space.

***MY CLASS FALLS ON A HOLIDAY, CAN I SCHEDULE A MAKE-UP?

No. These holidays are calculated into the class schedule, so no make-ups are permitted for these days.

GYM CLOSURES AND DELAYS

HOLIDAY SCHEDULE

All gyms are closed for the following holidays:

New Year’s Day
Easter Sunday
Memorial Day Weekend (Saturday, Sunday and Monday)
Independence Day (July 4th)
Labor Day Weekend (Saturday, Sunday and Monday)
Thanksgiving Weekend (Thursday, Friday, Saturday and Sunday)
Christmas Eve & Christmas Day

Please see Billing FAQs, above, for questions about why gym closures don’t affect monthly billing.

INCLEMENT WEATHER

In case of inclement weather, Spark will keep the gym open if we believe that families can access our facilities safely and staff are able to arrive for work. Otherwise, we will delay classes or close gyms altogether, as soon as we determine that the safety of our staff and students is at risk. We make every effort to communicate gym delays or closures at the earliest possible moment via social media, on our websites, and by sending an e-mail directly to our currently enrolled families. For that reason, it is key that we have your latest and best contact information in our system and that you did not opt out of receiving communications from us in the customer portal. Please keep your contact information current in our system by logging in to the customer portal and updating your records.

To check for any delays or closures, please check the website announcement bar.